Unlicensed Product and activation errors in Office

If Office activation fails, you’ll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. To restore all features of Office, you’ll need to fix the problem that’s causing activation to fail.

 

Use the Activation Troubleshooter for Office 365 and Office 2016

This troubleshooter runs on Windows PCs and can fix activation errors for Office 365, Office 2016, and individual Office 2016 apps, like Visio, Project, Word, and Outlook. If you’re using Office 2013, you’ll need to fix Unlicensed Product errors yourself. for more detail you can visit www.office.com/setup for complete office setup

  1. Select the Download button below.

    Select this button to download the Activation Troubleshooter

  2. Select your browser from the drop-down list to see how to save and then launch the troubleshooter.

Fix Unlicensed Product errors yourself

If you’re using Office 2013, or if the Office Activation Troubleshooter can’t fix the problem, try these solutions.

Check your computer’s date, time, and time zone

If these settings aren’t correct, Office activation might fail. Follow the steps below for your operating system.

Windows 10

  1. Close all Office apps.
  2. In the bottom right-hand corner of your screen, select the date or time.
  3. Select Date and time settings.
  4. Select Set time automatically and, if shown, Set time zone automatically. If you don’t have the option to set the time zone automatically, make sure your local time zone is shown in Time zone.
  5. Restart any Office app.

Windows 8 or Windows 8.1

  1. Close all Office apps.
  2. In the bottom right-hand corner of your screen, select the date or time.
  3. Select Change date and time settings.
  4. If the date or time is wrong, select Change date and time and correct the date and time settings.
  5. If the time zone is wrong, select Change time zone and select your local time zone.
  6. Restart any Office app.

Windows 7

  1. Close all Office apps.
  2. In the bottom right-hand corner of your screen, select the date or time.
  3. Select Change date and time settings.
  4. If the date or time is wrong, select Change date and time and correct the date and time settings.
  5. If the time zone is wrong, select Change time zone and select your local time zone.
  6. Restart any Office app.

TIP: In Windows 7, you can synchronize your computer clock with an Internet time server to keep the computer clock up to date. To do this, select the date or time in the bottom right-hand corner of your screen, and then select Change date and time settings. Select the Internet Time tab, select Change settings, select Synchronize with an Internet time server, and then select Update now.

Run Office as administrator

Running Office as administrator helps fix permission issues that might cause Office activation to fail. Follow the steps below for your operating system.

Windows 10

  1. Close all Office apps.
  2. Press the Start button in the lower-left corner of your screen.
  3. Type an application name, like Word. The Word program icon appears in the search results.
  4. Right-click the Word icon, and select Run as administrator.
  5. Select Yes to allow Office to run as administrator.

Windows 8.1

  1. Close all Office apps.
  2. In Windows 8.1, right-click the Start button in the lower-left corner of your screen, and then select Search.
  3. Type an application name, like Word. The Word program icon appears in the search results.
  4. Right-click the Word icon, and select Run as administrator.
  5. Select Yes to allow Office to run as administrator.

Windows 8

  1. Close all Office apps.
  2. In Windows 8, move your mouse to the upper-right corner of your screen to open the charms bar, and then select the Search icon.
  3. Type an application name, like Word. The Word program icon appears in the search results.
  4. Right-click the Word icon, and select Run as administrator.
  5. Select Yes to allow Office to run as administrator.

Windows 7

  1. Close all Office apps.
  2. Press the Start button in the lower-left corner of your screen.
  3. In the Search programs and files box, type an application name, like Word. The Word program icon appears in the search results.
  4. Right-click the Excel icon, and select Run as administrator.
  5. If prompted, select Yes to allow Office to run as administrator.

Update Office

The latest Office updates might contain fixes to activation issues. To learn how to update Office, see Install Office Setup.

Repair Office licensing (applies only to Office 2013)

If you’ve tried all of the other solutions but you’re still getting prompted to activate Office 2013, uninstall your product key and then sign in to activate Office.

  1. Select this easy fix to uninstall your product key in Office 2013.

    Easy fix download button indicating an automated fix is available

  2. At the bottom of your browser, select Open.

    Click Open

  3. After the easy fix tool is done, open any Office application, like Word or Excel.
  4. When you’re prompted, sign in with the email and password that are associated with Office.

Check your firewall

If you’re using a firewall from another manufacturer, visit the manufacturer’s website for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Windows 10

  • Please go to Turn Windows Firewall on or off

Windows 8.1 and 7

Check your antivirus software

For information about how to turn off your antivirus software, check your antivirus manufacturer’s website. Uninstalling your antivirus software may also help. Don’t forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again.

If you’re not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software.

TIP: Windows 10 comes with default antivirus software, Windows Defender. If you determine that you’re using it, select the Startbutton > Settings > Update & Security, and then select Windows Defender on the left. Slide the button to Off. Remember to turn it On again.

Check your proxy settings

If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. If you’re using a different browser, check their help to find out how to turn off proxy settings.

Microsoft Edge

  1. Click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choose Settings.
  2. Select Network & Internet, go to the bottom of the selections on the left side, and click Proxy.
  3. In Automatic proxy setup, automatically detect settings or use setup script, by sliding to On or Off.
  4. In Manual proxy setup, you can choose to use a proxy server. Generally, it will be off and if you slide it to On, be sure to select Save. And if it was off by default before you turned it on, be sure to slide back to Off when you’ve finished using it.

Internet Explorer 7, 8, 9, 10, or 11

  1. In Internet Explorer, click Tools (upper-right corner) > Internet options.
  2. Click the Connections tab, and then click the LAN settings button.
  3. Under Proxy server, clear the option “Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections).”
  4. Click Apply and OK to save changes. Restart your computer.

NOTE: There might be more proxy settings that you need to bypass. If this doesn’t work, and you’re installing Office from work or school, check with your IT department for more information. For IT administrators, please see Office 365 URLs and IP address ranges.

Still need help? Contact Support

If you’ve tried everything in this article and still need help, you can visit office.com/setup

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